We hope you will be completely satisfied with your products purchased from Fushi. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. We are happy to offer a full refund on items returned to us within 30 days of receipt of your order (less postage charges), please see below our returns policy.
Health and Beauty Products:
Items must be in their original saleable condition in order to be eligible for a refund. We are happy to offer a full refund on items returned to us within 30 days of receipt of your order (less postage charges). All items must be unopened and unused to be eligible for a refund. If opened and contents have been suspected faulty please contact us within three (3) days after receipt of order.
We provide a pre-paid returns label so you are able to return your goods to us FREE of charge (for UK customers only). For overseas customers, postage will need to be paid. We also pledge a 24-hour response time (Monday through to Friday) on your e-mail requests. Our friendly customer service team can be by email through our ‘contact us’ page on www.fushi.co.uk.
ASSESSMENT & REFUND:
All returned goods will be inspected upon receipt. We will process your return as quickly as possible and will notify you by email once your refund has been processed. The refund amount will take approximately 48 hours to reflect in your account. This returns policy does not affect your statutory rights. Please note that postage charges are not refunded. If you used a promotion voucher and your order no longer qualifies after the return, the voucher value will be deducted from your refund. Fushi Wellbeing reserves the right to monitor customer cancellations or returns and each return is evaluated on an individual basis taking the customer history into consideration. If a customer is frequently found to be buying and returning goods, we reserve the right to refuse returns or charge administration fees.
DAMAGED OR WRONG ITEMS
If you receive any broken or damaged products in your order, we must be notified within three (3) days of receipt of your purchase. We do recommend you examine your order thoroughly upon delivery. If any item is damaged or faulty contact our customer service team ASAP via our contact us page on our website We will organise for a replacement to be delivered to you free of charge. You may be asked to return the damaged or wrong item in its original packaging if possible or we may request photographic evidence.
You may cancel your order online at any point up to the completion of the payment stage at checkout. After this point, your order may be dispatched at any time, sometimes even before you are sent shipping notification. If the order has already been processed and dispatched you will need to return the order to Fushi Wellbeing, in which case shipping costs will not be refunded. Please see above our returns policy. Your statutory rights are not affected.