Terms & Conditions

Fushi Wellbeing Ltd -Last Updated: February 2026

1. INTRODUCTION AND ACCEPTANCE

1.1 These Terms and Conditions ("Terms") govern your purchase and use of products from Fushi Wellbeing Ltd ("Fushi", "we", "us", "our") through our website www.fushiwellbeing.com (the "Website").
1.2 By accessing or using our Website, placing an order, or purchasing our products, you agree to be bound by these Terms in full. If you do not accept these Terms, you must not use our Website or purchase our products.
1.3 These Terms should be read in conjunction with our Privacy and Cookie Policy, which forms part of these Terms.

2. DEFINITIONS

In these Terms, unless the context requires otherwise:

"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession:
"Contract" means the contract between you and us for the supply of Products.
"Products" means the health and beauty products, supplements, oils, and related items we sell through the Website.
"You" or "Customer" means the person purchasing Products from us.

3. CUSTOMER ELIGIBILITY AND ACCOUNT RESPONSIBILITY

3.1 Our Website and Products are intended for adults aged 18 years or over. By placing an order, you confirm that you are at least 18 years old.
3.2 Adults may purchase Products intended for children, provided such Products are suitable for children according to the manufacturer's specifications and labelling.
3.3 You must ensure that all contact and delivery information provided is accurate and complete. We are not responsible for failed or delayed deliveries resulting from incorrect information.
3.4 If you create an account, you are responsible for:

• Maintaining the confidentiality of your username and password
• All activities conducted through your account
• Notifying us immediately if you suspect unauthorised access

3.5 We reserve the right to suspend or terminate your account if you breach these Terms or engage in fraudulent activity.

4. HEALTH AND WELLNESS DISCLAIMERS

4.1 Not Medical Advice

IMPORTANT: All information provided on our Website, through our "Ask Ria" AI chatbot, by our customer support team, in product descriptions, on packaging, or in any other materials is for general informational and educational purposes only. Nothing on our Website or from our representatives constitutes:

• Medical advice, diagnosis, or treatment
• Professional healthcare advice from a qualified practitioner
• A substitute for consultation with your doctor, pharmacist, or healthcare provider
•  Health claims regarding the treatment, cure, or prevention of any disease

4.2 Consult Healthcare Professionals

You MUST consult with your doctor, pharmacist, or qualified healthcare practitioner before using our Products if you:

• Are pregnant or breastfeeding
• Are taking any medications (prescribed or over-the-counter)
• Have any medical conditions or health concerns
• Are planning surgery or medical procedures
• Have allergies or sensitivities
• Are under 18 years of age (for Products not specifically formulated for children)

4.3 "Ask Ria" Chatbot Disclaimer

Ask Ria is an AI-powered system and not a human advisor. Our chatbot provides general product information and wellness guidance. The chatbot:

• May provide incomplete, inaccurate, or outdated information
• Cannot provide personalised medical or health advice
• Should not be relied upon for health-related decisions
• Does not replace consultation with qualified professionals

By interacting with Ask Ria, you acknowledge that your inputs are processed by an automated AI system. We accept no liability for any consequences arising from reliance on information provided by Ask Ria.

4.4 Customer Support Disclaimer

Our customer support team may provide product information and general wellness guidance. However, they are not qualified healthcare practitioners and cannot provide medical advice. We accept no liability for:

• The accuracy or completeness of information provided by support staff
• Any adverse reactions, health outcomes, or consequences from following support advice
• Decisions made based on support team guidance

4.5 Product Claims and Regulatory Compliance

Our Products are food supplements, cosmetics, and wellness products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. All health-related statements have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA) or other regulatory bodies unless specifically stated.

4.6 Individual Results May Vary

Results from using our Products may vary from person to person. We make no guarantees regarding specific outcomes or benefits. Product testimonials and reviews reflect individual experiences and are not guarantees of similar results.

4.7 Dietary Supplements Disclaimer

Food supplements should not be used as a substitute for a varied and balanced diet or a healthy lifestyle. Do not exceed the recommended daily dose. Keep Products out of reach of children.

4.8 Allergies and Sensitivities

Always check product labels, ingredients, and allergen information before use. Always avoid direct contact with eyes and perform a patch test prior to using any of our products. We are not liable for allergic reactions or sensitivities. If you experience any adverse reaction, discontinue use immediately and seek medical attention.

4.9 No Liability for Health Outcomes

To the fullest extent permitted by law, we accept no liability for any health outcomes, adverse reactions, interactions with medications, or medical conditions arising from the use of our Products or reliance on information provided through any channel.

5. PRODUCT INFORMATION AND PRICING

5.1 We make every reasonable effort to ensure that product descriptions, images, and pricing on our Website are accurate. However, errors may occur. If we discover an error in the price or description of a Product you have ordered, we will inform you as soon as possible.

5.2 In the event of a pricing error, we may:

• Cancel your order and issue a full refund
• Contact you to confirm whether you wish to proceed at the correct price

5.3 All prices are displayed in British Pounds Sterling (GBP) and include Value Added Tax (VAT) at the current rate, unless otherwise stated.

5.4 We reserve the right to change product prices at any time without notice. Price changes will not affect orders already accepted by us.

5.5 Product images are for illustrative purposes. Actual products may vary slightly in appearance.

6. ORDERING AND CONTRACT FORMATION

6.1 When you place an order through our Website, you are making an offer to purchase Products subject to these Terms.

6.2 After placing your order, you will receive an automated order confirmation email. This email acknowledges receipt of your order but does not constitute acceptance of your offer.

6.3 A binding Contract is formed only when we send you a dispatch confirmation email confirming that your Products have been shipped. Only Products listed in the dispatch confirmation are included in the Contract.

6.4 We reserve the right to refuse or cancel any order:

• If Products are unavailable
• If we cannot verify your payment or delivery details
• If we suspect fraudulent activity
• If you breach these Terms

6.5 If we cancel your order before dispatch, we will issue a full refund.

6.6 Free sachets (sample products) are available for orders over £5, limited to 2 sachets per order, while stocks last.

7. PAYMENT

7.1 Payment must be made in full at the time of ordering using one of our accepted payment methods.

7.2 We use third-party payment processors to handle all payment transactions securely. We do not store complete payment card details on our systems.

7.3 Payment must be authorised before your order will be processed.

7.4 We reserve the right to retain transaction records for a minimum of 6 years to comply with HMRC tax and accounting requirements.

8. DELIVERY AND RISK

8.1 Delivery charges (if applicable) will be displayed during checkout before you complete your order.

8.2 We aim to dispatch orders within 1-3 business days. Estimated delivery times are provided as guidance only and are not guaranteed.

8.3 If Products are unavailable, we will offer you a refund for unavailable items.

8.4 Risk of loss or damage to Products passes to you upon delivery to the address you provided.

8.5 Title (ownership) in Products passes to you once:

• Payment has been received and processed
• Products have been delivered to you

8.6 We are not liable for delivery delays caused by events beyond our reasonable control, including industrial action, extreme weather, or carrier issues.

8.7 International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. You are responsible for all such charges. Your order may be inspected or delayed by customs authorities.

9. CONSUMER RIGHT TO CANCEL (UK CONSUMERS ONLY)

9.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have the right to cancel their order within 14 calendar days from the day after receiving the Products (the "Cancellation Period").

9.2 To exercise your right to cancel, you must notify us in writing (email or letter) within the Cancellation Period. A contact form is available on our Website. Telephone notification is not valid.

9.3 After notifying us, you have a further 14 calendar days to return the Products to us.

9.4 You cannot cancel and return Products if:

• The Products have been opened, used, or their seal/shrink-wrap has been removed (unless defective)
• The Products are personalised or bespoke
• The Products are intimate or have hygiene considerations (unless defective)
• The Products are perishable

9.5 Products must be returned in their original condition with all packaging, accessories, manuals, and documentation intact. We cannot refund incomplete Products.

9.6 Unless the Product is defective or we made an error, you are responsible for the cost of returning Products. We recommend using recorded/tracked delivery.

9.7 We will refund the purchase price within 14 calendar days of:

• Receiving the returned Products, or
• Receiving proof of postage (if the Products have not yet been received)

If you return your entire order, we will also refund standard delivery charges. Delivery and postage charges are not refundable if you are returning Products that are not defective or where the error was not made by us (for example, if you ordered the wrong product).

9.8 Refunds will be made to the original payment method.

9.9 We are not liable for Products lost or damaged in return transit. You should obtain proof of postage.

10. FAULTY OR DEFECTIVE PRODUCTS

10.1 Under the Consumer Rights Act 2015, Products must be:

• Of satisfactory quality
• Fit for purpose
• As described

10.2 If you receive faulty or defective Products, you must notify us within 3 calendar days of receipt. Please contact us immediately via our contact page at https://fushiwellbeing.com/pages/contact-us with:

• Your order number
• Details of the fault or defect
• Photographs (if applicable)

10.3 For defective Products, we will offer you:

• A replacement Product (subject to availability), or
• A full refund (including return delivery costs)

10.4 Replacements will be sent within 30 days of notification. Refunds will be processed within 14 days of your acceptance of a refund or receipt of returned Products.

11. REVIEWS AND LOYALTY PROGRAMME

11.1 We collect customer reviews to help improve our products and services. By making a purchase, you may be invited to leave a review.

11.2 Loyalty Programme:

• Points are earned based on order value (excluding VAT and shipping)
• Points are not earned on returns or refunded orders
• Points expire after 12 months from the date earned
• We reserve the right to modify or discontinue the loyalty programme at any time

12. INTELLECTUAL PROPERTY RIGHTS

12.1 All content on our Website, including text, graphics, logos, images, software, and design, is owned by or licensed to Fushi Wellbeing Ltd and is protected by UK and international copyright, trademark, and other intellectual property laws.

12.2 You may view and print pages from our Website for personal, non-commercial use only. You may not:

• Reproduce, modify, or distribute Website content without permission
• Use automated systems to extract data (data mining or scraping)
• Frame or deep-link to our Website without permission
• Remove or alter any copyright, trademark, or proprietary notices

13. USER-GENERATED CONTENT AND REVIEWS

13.1 If you submit reviews, ratings, comments, photographs, or other content ("User Content"), you grant us a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, adapt, publish, translate, and distribute such content.

13.2 You represent and warrant that:

• You own or have the right to submit the User Content
• The User Content does not infringe any third-party rights
• The User Content is not illegal, defamatory, obscene, or offensive

13.3 We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable, without notice.

14. LIMITATION OF LIABILITY

14.1 Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under English law

14.2 Subject to clause 14.1, we will not be liable for:

• Loss of profits, revenue, or business opportunities
• Loss of anticipated savings
• Loss of data or corruption of data
• Indirect or consequential losses
• Any losses not reasonably foreseeable at the time of Contract formation

14.3 We accept no liability for information provided through our Website, Ask Ria chatbot, or customer support that is used for health or medical decisions. Always consult qualified healthcare professionals.

14.4 We are not responsible for the content or practices of third-party websites linked from our Website.

15. FORCE MAJEURE

We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil disorder, industrial disputes, natural disasters, or government restrictions.

16. GENERAL PROVISIONS

16.1 Variation

We may revise these Terms at any time by updating this page. The revised Terms will apply to orders placed after the date of update.

16.2 Assignment

We may assign, transfer, or sub-contract our rights and obligations under these Terms without your consent. You may not assign or transfer your rights without our written permission.

16.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision unless acknowledged in writing.

16.5 Third-Party Rights

These Terms are between you and us. No third party has any right to enforce any provision of these Terms.

16.6 Entire Agreement

These Terms (together with our Privacy and Cookie Policy) constitute the entire agreement between you and us regarding your use of our Website and purchase of Products.

17. COMPLAINTS AND CUSTOMER SERVICE

If you have any complaints, questions, or concerns, please contact us via our contact page:

https://fushiwellbeing.com/pages/contact-us

For general enquiries and frequently asked questions, please visit:

https://fushiwellbeing.com/pages/frequently-asked-questions

We aim to respond to all enquiries within 5 business days.

18. DISPUTE RESOLUTION AND GOVERNING LAW

18.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

18.2 Any dispute arising from or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

18.3 If you are a consumer, you may also have the right to refer disputes to the relevant alternative dispute resolution (ADR) scheme or the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

19. YOUR STATUTORY RIGHTS

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. For more information about your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or contact the Citizens Advice consumer helpline on 0808 223 1133.

20. OUR CONTACT DETAILS

For all enquiries, please use our contact page:

https://fushiwellbeing.com/pages/contact-us

For frequently asked questions, please visit:

https://fushiwellbeing.com/pages/frequently-asked-questions

Fushi Wellbeing Ltd
Unit 9 Roslin Road
Roslin Square, Acton
London W3 8DH
United Kingdom
Company Registration Number: 6568501
VAT Registration Number: 930 0668 43